Shipping policy

SHIPPING POLICY

Thank you for shopping with PostureCraft.

We are committed to providing reliable delivery across South Africa and keeping our customers informed throughout the shipping process.

PROCESSING TIMES

Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information where available.

ESTIMATED DELIVERY TIMES

South Africa:
Estimated delivery time is 8–11 business days depending on your location and courier operations.

Please note that rural or outlying areas may experience slightly longer delivery times.

DELIVERY PARTNERS

We work with trusted courier partners to ensure safe and reliable delivery of your order.

TRACKING

Tracking details will be provided once your order has been dispatched where applicable.

DELAYS

While we do our best to meet estimated delivery times, occasional delays may occur due to:
- High order volumes
- Courier delays
- Public holidays
- Weather conditions
- Customs or logistics disruptions

PostureCraft is not responsible for delays caused by third-party courier services once orders have been dispatched.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate delivery information at checkout.

PostureCraft cannot be held responsible for orders delayed, lost or returned due to incorrect or incomplete shipping details provided by the customer.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, defective or appears lost in transit, please contact us as soon as possible at support@posturecraft.co.za so we can investigate and assist you promptly.